Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping Rates We offer the following shipping options within Australia:
- Standard Shipping — $11.00 flat rate; estimated delivery 3–7 business days
- Free Standard Shipping — on orders over $100
Delivery times are estimates and may vary depending on your location, particularly for regional, rural, and remote areas.
Order Tracking Once your order is dispatched, you'll receive an email with a tracking number. You can use this to track your parcel via the carrier's website.
PO Boxes & Remote Areas We ship to PO Boxes and most remote areas across Australia. Please note that delivery to remote locations may take longer than standard estimates.
Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Damaged Items If your order arrives damaged or goes missing in transit, please contact us at [your contact email] within 7 days of the expected delivery date. We'll work with you to resolve the issue promptly. contact email : info@aussiepetsupply.com.au